The boring things, done properly.
You are about to run your business on this. Here is exactly how your information is kept, who can reach it, and how you get it back: in plain words, with nothing dressed up.
The last row is why there is no badge on this page.
Seven things that are always true.
Your data is yours, and leaving is easy
Export your customers, products, stock, orders, invoices, bookings and articles whenever you like, as spreadsheets other software can actually open, each from the list it lives on. You do not have to ask, you do not have to be canceling, and nobody will make it slow on purpose. Software that is hard to leave is relying on something other than being good.
Your business is separated from every other one
Separation is enforced by the database itself, not just by the app in front of it. Every piece of your information is tagged with your business, and the database refuses to return somebody else’s rows even if the software above it asks wrongly. It is a second lock on the same door, and it is the one that holds when the first one has a bug.
Encrypted on the way and at rest
Everything travels over an encrypted connection. Your browser, your customers’ browsers, and every connection between the parts of the system. What is stored is encrypted on disk, and the keys are held apart from the data.
Everyone signs in as themselves
No shared password for the shop. Each person has their own account and their own access, so you can give a Saturday assistant the till and the bookings without giving them your payouts. Take access away in one action when somebody leaves; their history stays, their way in does not.
A second lock, if you want one
Turn on two-step sign-in and a stolen password is not enough on its own: signing in also needs a code from your phone. You get backup codes for the day the phone is the problem, and you can hand out access to your team without handing out your own way in.
We never see your card details
Card numbers go straight to the payment provider and are replaced with a token before they reach us. There is no copy of your card in Piggles to be stolen, and the same is true for the cards your own customers use.
AI only ever runs on a key you connect
Piggles does not run AI on your business data using our account, and your business is never used to train anybody’s model. If you want an assistant working with your data you connect your own, and you can disconnect it just as easily.
Keeping it running.
Security is most of this page, but the thing that actually costs you money on a Saturday is the site being down. That gets treated as seriously.
Backed up continuously
Not nightly, and not to the same place the live system lives. Restores are tested rather than assumed: a backup nobody has ever restored is a hope.
Watched around the clock
Automated monitoring on the things that matter, so problems usually get noticed before anybody has to report one.
A status page you can check
When something is wrong, there is somewhere public that says so. You should never have to guess whether it is you, your internet, or us.
We tell you when it affects you
If an incident touches your business or your customers, you hear it from us, in plain language, with what happened and what we did about it.
Three things you will not find anywhere on this site.
A certification badge
We don’t have one. A badge on a page is the cheapest lie in this industry.
An uptime percentage
Nobody is measuring it yet. A number nobody measures is a decoration.
A wall of customer logos
We would have to invent them, and you would have no way of knowing.
