Everything you know about someone, in one history.
Customers is the memory of your business. Who they are, what they have bought, what they asked last time, what you promised, and what is still open — so anybody who picks up the phone can pick up the thread.
Most software calls this CRM. In Piggles it is called Customers, because that is what you are actually doing.
- customer relationship management
- contact management
- helpdesk
What Customers does
One record per person, not four
Their orders, bookings, invoices, emails, calls and notes on one page, in the order they happened.
The companies behind the people
Link contacts to the business they work for, so a firm with six people who order is one relationship rather than six.
Track work you are trying to win
Quotes and jobs on a board you can move along, with what it is worth and what happens next — instead of a spreadsheet nobody updates.
Questions and complaints, answered
Requests come in, get assigned to a person, and have a time they are expected to be answered by. Nothing quietly ages in an inbox.
Groups that keep themselves up to date
Everyone who bought a particular thing, or has not been in for six months. Defined once, always current, ready to write to.
One of them, not two
Find and merge duplicates properly — the history joins up instead of one copy being abandoned.
It is included. All of it, from day one.
Customers is not an add-on, an upgrade or a module you switch on and get billed for. It is in the $49 plan alongside the other fourteen, whether you open it every morning or twice a year.
What actually changes the priceWorks with the rest of it
Nothing here is a separate product that has been made to talk to the others. They are the same business, looked at from different angles.